IT Support in Dubai: AMC Services for Businesses
Ongoing technical support and annual maintenance for your computers, network, servers and business systems, so your team has someone to call when something goes wrong. Hardware and software support for businesses in Dubai and across the UAE.
Tell Us About Your IT Setup.
Tell us how many users, devices and locations you have and what you need help with.
Support That Fits How Your Business Works
An annual maintenance contract (AMC) gives your business a defined level of IT support for a set period. Instead of calling a technician only when something breaks, you agree what is covered, how to report a problem and how routine maintenance is handled.
We scope each agreement around your users, devices, locations and systems, and we list what is included and what is charged separately.
Our Services
Choose the support you need now and add to it as the business grows.
Helpdesk & Troubleshooting
Support for desktops, laptops, printers, email and business applications, by remote session or on-site visit where needed.
Network & Wi-Fi Maintenance
Routine checks and fixes for routers, switches, access points and cabling.
Servers, Updates & Backups
Server upkeep, software updates and patching, and checks that backups complete.
Security Basics
Endpoint protection, user access management and firewall upkeep, as agreed in your contract.
How IT Support Works
From the first review of your setup to regular check-ins once support is running.
Review
We review your users, devices, locations, systems and the problems you face today.
Agree Scope
We agree in writing what is covered, support hours and how to report an issue.
Set Up
We set up access, monitoring and contact routes so support can start smoothly.
Support
We handle requests, routine maintenance and updates as the agreement describes.
Review Again
We look back at recurring issues and recommend upgrades or changes to the plan.
Technology & Solutions
Helpdesk Support • Desktop & Laptop Support • Network & Wi-Fi Maintenance • Server Administration • Email & Cloud Application Support • Software Updates & Patching • Backup Monitoring • Endpoint Protection
Why Choose UKITS?
Good IT support starts with a clear agreement. We focus on what you actually need and put it in writing.
Clear Scope in Writing
We list what is included, what is charged separately and how to reach us, so there are fewer surprises.
One Provider for Your Systems
Where they are in scope, support can cover networking, CCTV, phone systems and POS alongside your computers.
Room to Grow
Add users, devices and locations to the agreement as your business expands.
Case Studies
IT Infrastructure Projects
Server, network and security infrastructure projects delivered for Dubai businesses.
IT Infrastructure & CCTV Security Solutions for The Car Superstore, Dubai
CCTV surveillance and an ERP server for The Car Superstore, a large car showroom in Al Quoz, Dubai.
Read Case Study
Complete IT Infrastructure Solutions for TGME Equipment & Machinery Rental
Website, yard and office CCTV, telephone system, ERP server and facial-recognition door access for TGME Equipment & Machinery Rental.
Read Case StudyFrequently Asked Questions
Common questions about IT support and annual maintenance contracts.
An annual maintenance contract (AMC) is an agreement for ongoing IT support and maintenance over a set term. It states what is covered, how to request help and how routine maintenance is carried out.
Typical support covers helpdesk requests, desktops and laptops, network and Wi-Fi, email and cloud applications, software updates and backup monitoring. The exact scope depends on your agreement.
Pricing depends on the number of users and devices, locations, support hours and the systems covered. Tell us about your setup and we will give a quote that separates recurring fees from extra charges.
Multiple locations can be included. Tell us where your offices are and we will confirm what support is available at each site.
Some work is often charged separately, such as new hardware, major projects, migrations or office moves. We state this in the proposal so you can compare it fairly.
Let's Discuss Your IT Support Needs
Tell us how many users, devices and locations you have and which systems matter most, and we will suggest a support arrangement.
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